Below is the contractual document that will govern the contracting of products and services through the website www.noxsport.es, owned by JJ Ballvé Sports S.L (henceforth the supplier). Acceptance of this document entails that the CLIENT:
1. Has read, understood and comprehended what is outlined here.
2. Is a person with the sufficient capacity to enter into a contract.
3. Assumes all of the obligations outlined here.
These conditions will have an indefinite validity period and will apply to all the contracting carried out through the website www.noxsport.es of the supplier.
The supplier reserves the right to unilaterally modify these Conditions, without this affecting the goods or promotions acquired before the modification.
Identity of the parties
On one hand, the supplier of the goods or services contracted by the CLIENT is JJ Ballvé Sports S.L, with business address TAX ADDRESS: CALLE BALMES 243 4º 2ª 08006 BARCELONA. COMPANY TAX NUMBER: B64985708, and customer service telephone number +34 934 196 834, and on the other, the CLIENT, registered on the website through a CLIENT name and password, whose use and safekeeping they will have full responsibility for, and they are responsible for the veracity of the personal data provided to the supplier.
Purpose of the Contract
The purpose of this contract is to regulate the contractual sales relationship established between the supplier and the CLIENT at the point when the latter accepts the corresponding box during the online contracting process.
The contractual sales relationship entails the delivery, in exchange for a specific price which is publicly displayed through the website, of a specific product or service
The contracting procedure can only be carried out in the Spanish language. In the event that it is carried out in another language, it will be indicated before the start of the contracting procedure.
In order to access the services offered by the provider, the CLIENT must register through the website by creating a CLIENT account. To do so, the CLIENT must freely and voluntarily provide the personal data that is requested from them.
The CLIENT will select a CLIENT name and a password, and undertakes to make diligent use of them, and not disclose them to third parties, and to also inform the supplier of the loss or theft of them or of the possible access by an unauthorised third party, so that they can immediately block it.
As a CLIENT name, the CLIENT cannot choose words which are intended to confuse others by identifying it as an integral member of the supplier, as well as rude or offensive expressions, and in general, that are contrary to the law or the requirements of morals and good customs.
Once the CLIENT account has been created, you are informed that in accordance with the stipulations of art. 27 of Law 34/2002 governing information society and electronic commerce services, the contracting procedure will adhere to the following steps:
Steps that, once registered, the CLIENT has to take in order to finalise the purchase
Selection of delivery data where they wish to receive the purchased product
- Selection of payment method, choosing between: Credit card, PayPal or SeQura.
Use of the discount code if applicable
Complete the comments of your order if applicable
Choice of invoicing address
In any case, the contracting platform of the supplier will inform the CLIENT, once the contracting procedure has been completed, via email regarding all the characteristics, price, transport methods, contracting date and estimated delivery of the product or service contracted.
Pay in instalments
This service offers payment in instalments in real time at the time of purchasing, without cumbersome paperwork, or waiting, and only using your credit or debit card.
It enables the buyer to pay in 3, 6 or 12 monthly payments, always from the purchase date, at which point the first payment is charged. After validation, the remaining payments will be automatically charged every 30 days to the card used. Some additional benefits are:
-During the purchasing process, the instalment payments calculator or information pop-ups that the user has access to make it possible to calculate the exact final cost of the payment of the product in instalments.
-There is a one-off cost from 3€, depending on the amount to be split.
-The buyer can settle the rest of the payment plan whenever they want, without having to pay the remaining costs of the price split, simply the current monthly cost.
Receive first, pay later
This service makes it possible to make purchases without asking for a card or other payment data and to be able to open, check and have the product before paying for it.
The service is free and the process is completed in a click, without extra validations or the request of other special data. SeQura, the payment solution service provider, allows payment up to 7 calendar days after the product shipment date, during which the buyer can make the payment via credit or debit card, transfer or a deposit into an account. SeQura duly informs the user of the periods via email and through SMS when the due date of the period is imminent.
Delivery of orders
Delivery of the orders will be made to the delivery address freely designated by the CLIENT. Thus, the supplier does not assume any liability when the delivery of the product or service is not carried out as a consequence of the data provided by the CLIENT being false, inaccurate or incomplete or when the delivery cannot be carried out due to reasons outside the control of the delivery company assigned for that purpose, such as the absence of the recipient.
Without prejudice to the foregoing, the supplier must adopt the measures required of a diligent trader in order for the delivery to be carried out in the agreed time, and if this is not the case, as soon as possible, to the satisfaction of both sender and recipient, therefore the supplier cannot be liable for anything. The delivery times are 1 to 7 days depending on product stock. The client will be notified of possible delays.
In the event that the contracting does not involve the physical delivery of any kind of product and they are directly downloaded from the website, the supplier will inform the CLIENT beforehand about the procedure to follow in order to carry out the download.
The supplier undertakes to ensure that these applications are free from viruses or any other malicious content that may affect the correct functioning of the equipment they are installed on. Likewise, the supplier is not responsible for the different ways that these applications can be applied or the lack of minimum requirements of the system that are established.
Delivery time: 24-48 hours.
Cost for the client: Free. (orders over €65). Payment method: Credit card, PayPal or SeQura.
If the order is not over €65, it will cost €5.95
Destination: Spanish Peninsula and Balearic Islands.
Price and validity period of the offer
The prices that are indicated relating to each product include Value Added Tax (VAT) and other taxes that may apply and in all cases they will be stated in Euros (€). These costs, unless expressly indicated otherwise, do not include the costs for shipping, handling, packaging, shipping insurance or any other additional services and ancillary services relating to the product or service purchased.
The prices applicable to each product will be those published on the website and applied automatically by the contracting process in its last phase. The client accepts that in any case the economic valuation of any of the products can vary in real time. In any case this will always be communicated beforehand to the CLIENTS.
For any information about the order, the CLIENT will have the customer service telephone number of the supplier which is +34 934 196 834 or via email to the email address email@example.com. In any case, in the subject of the message or to the teleoperator, it will be necessary to indicate the order number assigned to them and indicated in the confirmation email of the purchase.
Right of Withdrawal
The CLIENT will have a period of 14 working days from the date they receive the product to return it. In any case, costs relating to shipment will be covered by the CLIENT and the product must be returned in its original packaging and in perfect condition.
What happens if I have made a mistake with the size?
If, upon receiving a product, you would like to change its size, you can do so in a period of 14 days from the delivery date of the order. Follow the steps below:
Send an email by clicking here notifying the change and requesting the new size.
1. When you receive our response, please send the product in a maximum period of 14 days in its original packaging, unused, keeping its labels and seals, to the following address: JJ Ballvé Sports S.L. - Calle Balmes 243, 4º 2ª 08006 Barcelona.
- Having received it and checked its condition, we will then re-send the requested size.
The direct cost of the return of the goods will be paid by the client
All products offered through the website are completely original, unless indicated otherwise in their description.
In accordance with the current legislation on warranties of consumer goods, our products have a warranty of 2 years from the date of the purchase invoice, however during the first few months, defects that arise in products are presumed to be manufacturing defects, unless proven otherwise, the client must also show that it is a manufacturing defect if it occurs after the fourth month and before two years. Always with an invoice or purchase receipt.
If, before the fourth month, or the period of time established by the manufacturer in writing on the item label, there is damage to the item and the client suspects that it may be due to a manufacturing defect, they can use the guarantee by contacting our online customer service department in the shipping and returns section on the website where the purchase was made.
Once the item has been analysed by the technical service, three situations can arise:
- The technical service fixes the product and it is returned to the client.
- The technical service changes the item for a new one. In this case the same item will ALWAYS be returned, it is not possible to change it for a different one (unless stock runs out).
- The technical service determines that the product has no manufacturing defect and that the change or repair is inadmissible. In this case the client´s original product will be returned to them.
(Articles 114 and following of the Royal Legislative Decree 1/2007, of 16 November, approving the Revised Text of the General Law for the Protection of Consumers and CLIENTS and other complementary laws - Official State Bulletin no. 287, of 30 November 2007)
Applicable law and jurisdiction
These conditions will be governed or interpreted in accordance with Spanish legislation for what is not expressly established. The supplier and CLIENT agree to subject any disputes that may arise from the provision of the products or services covered by these Conditions, to the Courts and Tribunals in the domicile of the CLIENT.
If the domicile of the user is outside of Spain, the supplier and the CLIENT expressly waive any other jurisdiction and subject themselves to the competent Courts and Tribunals which are legally determined by the laws that apply to this contract.
When you make your order, you accept these Terms and Conditions of the service that are outlined below.
- Physical gifts will be available while stocks last, but under no circumstances will the order be sent without its corresponding gift or a replacement for it, if this is indicated in it.
- We reserve the right to change gift items, if we do not have them, for others of an equal or higher value.
- Gifts cannot be exchanged for money, nor are changes or returns permitted without prior approval.
The returns of gift items must be approved beforehand in writing at the Customer Service Centre and will be permitted or not, according to the availability of items.
- Shipping costs for the change of gift items, which have been approved beforehand, must be covered by the client, both for the journey from their address to our facilities and for the journey for the replacement from our facilities to the client´s address.
- In the event that an order is made that is entitled to a gift and there is no stock of the initial order at that time; you will be offered a compensation for the inconvenience caused of another item of the same or better characteristics to the one that may be entitled to a gift item or not.
- Any dispute that may arise from the relationship will be settled in accordance with Spanish legislation will be subject to the competent Courts that are legally established by the laws that apply to this contract.
INFORMATION AND AVAILABILITY OF PRODUCTS.
All information relating to the products and/or services offered by JJ Ballvé Sports S.L, will be published through the Web Site www.noxsport.es, indicating the following information in relation to each of them:
Product discounts (if applicable)
Gifts included (if applicable)
Deferred payment option
Other related and recommended products
At any time, it will be possible to add new Products to those included on the Website, with the understanding, unless otherwise provided, that these new Products will be governed by the provisions of the General Conditions in force at that time.
In the event that, at the time of the purchase, there is no stock for any of products requested, NOX will inform the Client of this situation, indicating the option to wait for product stock, cancel the purchase, resulting in the corresponding refund of the monetary amounts paid, or where applicable, to supply them with a product with similar or superior characteristics (with the same or even superior qualities), following approval by the client.
Availability of the products and stock during the purchase process is mentioned by way of example and will thus will not be of a contractual nature, as the situation may arise where purchases of the same item are made at the same time, making the product unavailable and causing stockouts.
As this is an e-commerce, the stock is updated online, therefore it is possible that stock could run out during the purchase process.
In the event that the product runs out of stock, www.noxsport.es will contact the client to inform them of the situation, indicating, on one hand, the approximate delivery date when the order will be supplied without a price increase, and on the other hand, the client will be given the option to be sent a product of similar or superior characteristics to the one they initially ordered, the client can exercise their rights of withdrawal and termination under the same terms as if it were the good initially requested.
If the stockout is definitive, and the client does not accept any of the options proposed they will be paid pack the full amount they paid in accordance with current legislation.